Privacy policy
Last updated: 27 May 2025
1. Introduction
VisAid is a web-based application developed and owned by Alfred Health (ABN: 27 318 956 319). This policy outlines how we collect, use, store, and disclose your personal information when you use visaid.org.au and the VisAid platform (“Service”).
2. Information We Collect
We collect the following types of data:
- Account Information: Name, email address, password.
- Usage Data: User preferences, story creations, and feature usage.
- Uploaded Content: Images and text added to the user’s private media library.
- Technical Information: IP address, browser type, and system logs.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the VisAid platform
- Store and organise your visual stories and uploads
- Respond to support requests and feedback
- Ensure security, prevent fraud, and enforce our Terms
4. Storage and Security
Your data is stored securely in encrypted environments. Backups are performed regularly to minimize the risk of data loss. We take reasonable steps to protect your information from misuse, interference, loss, unauthorized access, or disclosure.
5. Image and Content Privacy
Images and content uploaded to your account are private and not shared with other users. We do not use user-uploaded content for commercial purposes unless expressly permitted by you.
6. Sharing and Disclosure
We do not sell or rent your personal data. We may disclose information:
- To trusted service providers who assist in operating our platform
- If required by law or court order
- To protect the rights, property, or safety of VisAid users or Alfred Health
7. Data Retention
User content and data are retained while your subscription is active. If your account is cancelled or terminated, all associated data will be permanently deleted.
8. Access and Control
You may access and update your personal information via your profile settings. You may delete your account at any time, which removes your data from our systems.
9. Children's Privacy
VisAid is not intended for children under the age of 13 without adult supervision. Users must be authorized carers, health professionals, or educators.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes and update the “Last updated” date above.
11. Contact
For questions or concerns regarding privacy, contact us at: